General Terms and Conditions of Service

These General Terms and Conditions of Service Provision ("T&Cs") govern the contractual relationship between:

  • Marie Clétienne / Knowing your Worth, domiciled at 13 rue Robert Fossorier, 14800, Deauville, and registered in France under SIRET number 93909201100013 — hereinafter referred to as "the Service Provider," and

  • Any individual, or any public or private entity wishing to benefit from the services offered — hereinafter referred to as "the Client."

By booking or ordering services from the Service Provider, the Client unconditionally accepts these T&Cs.


Article 1 – Purpose

These T&Cs set out the terms and conditions applicable to the professional support services provided by the Service Provider, including:

  • Individual sessions and seminars for private individuals (Part 1);

  • Workshops and group seminars for public or private organisations (Part 2).

Specific details relating to the services (duration, content, fees, location, etc.) are defined directly between the parties or outlined in a formal agreement / quote.

The terms applicable to all services are outlined in Part 3.


Part 1 – For Private Individuals

Article 2 – Acceptance of Services

Booking a session or seminar by the Client, whether by email, text message, or other written means, constitutes acceptance of the service and a firm commitment.


Article 3 – Right of Withdrawal

Pursuant to Article L.221-18 of the French Consumer Code, private Clients have the right to withdraw from the agreement within 14 days of its conclusion, unless the service commences with their prior consent before the expiry of this period.

Exclusion of the right of withdrawal: The right of withdrawal does not apply to services fully performed before the withdrawal period ends.


Article 4 – Session Format

Individual sessions may take place:

  • Via video conferencing: A connection link will be provided at least 48 hours prior to the agreed date and time.

  • Via audio call: The Client will be contacted directly at the agreed date and time.

The Client undertakes to adhere to the agreed schedule to ensure the smooth running of sessions.


Article 5 – Payment Terms

INDIVIDUAL SESSIONS
Payment for each session must be made via bank transfer no later than 24 hours prior to the scheduled date.

If multiple sessions are booked within a given month, the total amount may be paid in a single instalment, no later than 24 hours prior to the first session.


WORKSHOPS AND SEMINARS
Payment for participation in a workshop or seminar must be made via bank transfer no later than 14 days prior to the event date. Payment constitutes confirmation of participation and secures the booking.


Article 6 – Cancellation and Rescheduling Policy

INDIVIDUAL SESSIONS
Any request to cancel or reschedule an individual session must be communicated at least 48 hours in advance via email or telephone.

For cancellations or rescheduling requests made less than 48 hours before the session, or in the event of non-attendance, the session will be considered due and fully chargeable, except in cases of force majeure supported by official documentation (e.g., medical certificate).


WORKSHOPS AND SEMINARS
In the event of cancellation by the Client, the following conditions apply:

  • More than 14 days before the event: A full refund will be issued.

  • Between 7 and 14 days before the event: A partial refund of 70% of the total fee will be issued to cover administrative and logistical costs.

  • Less than 7 days before the event: No refund will be provided.

  • Non-attendance on the event day ("no-show"): No refund or rescheduling will be permitted, except in cases of force majeure supported by official documentation (e.g., medical certificate).


Part 2 – For Public and Private Organisations

Article 7 – Acceptance of Services

Each service is subject to a detailed quote, which must be accepted by the Client. The offer becomes binding once the quote is signed or confirmed electronically by the Client.


Article 8 – Payment Terms

Payment for services is made in two instalments:

  1. A 50% deposit, payable upon signature of the quote, to confirm the booking and cover preparation costs.

  2. The remaining 50%, payable upon completion of the workshop or seminar.


Article 9 – Non-Payment and Late Payment

In the event of non-payment, the Service Provider reserves the right to suspend service delivery and claim compensation for the recovery of outstanding amounts.

For late payments, interest will be charged at the statutory rate, along with a fixed recovery fee of €40 in accordance with legal provisions.


Article 10 – Execution of Services

The Service Provider undertakes to provide the necessary resources for the proper execution of the services (e.g., training materials, equipment).

For on-site workshops or seminars, the Client must ensure access to the premises, provide necessary equipment, and ensure the presence of participants on the scheduled date.


Article 11 – Rescheduling

Requests to reschedule workshops must be made in writing at least 14 days prior to the original date. Rescheduling will be arranged subject to the Service Provider’s availability and without additional charges. Requests made after this deadline may incur penalties.


Article 12 – Cancellation

Cancellation requests must be submitted in writing at least 14 days prior to the scheduled date.

  • For cancellations made less than 14 days before the scheduled date, 50% of the total fee will be retained as a cancellation fee.

  • For cancellations after the service has been provided, the full fee will remain due with no possibility of reimbursement.


Article 13 – Force Majeure

In cases of force majeure (unforeseeable events beyond the parties’ control), the Service Provider may reschedule or cancel the service without liability.


Part 3 – General Provisions

Article 14 – Responsibilities

  1. Service Provider’s Obligations: The Service Provider undertakes to perform services diligently and competently, being bound by an obligation of means rather than results.

  2. Limitation of Liability: The Service Provider’s liability is limited to proven direct damages. Under no circumstances shall the Service Provider be liable for indirect damages, such as loss of revenue or reputational harm.

  3. Client’s Obligations: The Client agrees to provide accurate and complete information necessary for service execution.


Article 15 – Confidentiality

Both the Service Provider and the Client agree to maintain strict confidentiality regarding any information exchanged during the service. Such information shall not be disclosed or used for any purpose without prior written consent, except where required by law.


Article 16 – Intellectual Property

All materials provided by the Service Provider (documents, videos, tools, etc.) remain the Service Provider’s exclusive property. Any unauthorised reproduction, distribution, or use is strictly prohibited.


Article 17 – Data Protection

The Service Provider processes personal data in compliance with applicable regulations, including the General Data Protection Regulation (GDPR). Data collected is strictly necessary for service provision.


Article 18 – Disputes and Governing Law

  1. Mediation: In the event of a dispute, the Client may seek free mediation through a consumer mediator.

  2. Jurisdiction: Failing amicable resolution, disputes shall be referred to the courts of Paris.

  3. Applicable Law: These T&Cs are governed by French law.


Article 19 – Acceptance of T&Cs

By placing an order, the Client acknowledges having read and accepted these T&Cs, which take precedence over any other document. Validation of an order constitutes full acceptance of these T&Cs.